Spare Part Manager

The Spare Parts Manager will be responsible for transforming the spare parts operations into a revenue-generating center by developing and implementing strategies, policies, and best practices. This includes managing inventory, optimizing supply chain processes, identifying revenue opportunities, and ensuring excellent customer service.

Key Responsibilities:

• Develop and execute a comprehensive strategy to position the spare parts division as a revenue-generating center.
• Establish pricing policies and margin targets for spare parts sales.
• Collaborate with the Service and Sales teams to create value-added packages for customers.
• Oversee the spare parts store operations, ensuring timely and accurate shipments.
• Maintain optimal inventory levels by implementing robust forecasting and demand planning practices.
• Monitor and reduce excess or obsolete inventory to minimize costs.
• Ensure compliance with company policies and regulatory standards.
• Identify and pursue business opportunities for spare parts sales with dealers, distributors, and end customers.
• Develop and execute promotional campaigns to increase spare parts sales.
• Collaborate with marketing to prepare catalogs, pricing lists, and promotional material.
• Build and maintain strong relationships with suppliers to ensure competitive pricing and quality standards.
• Negotiate contracts and agreements to optimize procurement costs.
• Recruit, train, and lead a high-performing team dedicated to spare parts operations.
• Establish clear KPIs and performance benchmarks for team members.
• Foster a culture of accountability and continuous improvement.
• Ensure prompt and accurate fulfillment of spare parts requests to maintain customer satisfaction.
• Address customer inquiries and complaints professionally and promptly.
• Provide regular reports on spare parts sales, inventory levels, and operational performance.
• Use analytics to identify trends and opportunities for improvement.
• Prepare cost vs. sales vs. margin analysis reports.

Requirements:

• Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field.
• Proven experience (8+ years) in spare parts management, preferably in a service-oriented or manufacturing environment.
• Strong understanding of logistics, supply chain management, and inventory control principles.
• Excellent negotiation, communication, and leadership skills.
• Proficiency in ERP systems (e.g., Oracle Netsuite) and data analysis tools.
• Experience in transforming operational units into profit centers.
• Familiarity with robotic or industrial equipment spare parts management.
• Knowledge of customer relationship management (CRM) systems.
• Ability to develop and implement policies and procedures effectively.