South East Asia & ANZ Technical services Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Client & Stakeholder Management:
Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success.

Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders.

Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently.

A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc).

Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service.

Ensuring that messaging is consistent and in line with your supervisor's direction, responding to client inquiries and concerns promptly, and with courtesy and enthusiasm.

Building relationships by engaging clients in authentic, personable conversation. Take ownership of customer concerns and proactively seek to resolve them timely.

Provide end to end service; take responsibility and accountability.

Operations:
Responsible for the delivery of all hard services including supervision and oversight of subcontracted services.

Collaborates with Lead Technical Service Coordinator/FM to manage the budget for site including support for project works.

Promotes high level of satisfaction among client users by promptly responding to their service requirements.

Assures prompt response by other team members and selected contractors to exceed customer expectations at all times.

Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and delivery.

Management of the Building Operation System (smart building management).

Understanding of the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems.

Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.

Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.

Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs.

Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

Leads monthly management meetings with relevant vendors.

Collaborate with other Real Estate and Workplace Services (REWS) functions to ensure the delivery of major/minor capital works projects.

Must be prepared to be on call and work out of normal working hours where applicable.

Finance:
Ensure that annual capex & opex budgets are prepared within the required timescales and relevant commentary is provided.

Manage overall project dependencies and ensure project deliverables stay on-budget.

Health & Safety Management:
Implement and manage safety procedures to ensure the provision of a safe working environment at all times.

Ensure compliance with statutory regulations on fire, health and safety standards (as required).

The person we need will know:
Minimum 5 years of experience in control systems, controls engineering, IT and Smart buildings related field.

Degree or Diploma in Engineering.

Effective communication skills including verbal, written and presentation skills.

Proven ability to work effectively both independently and in a team based environment