Solution Designer (User Research)

Key Responsibilities

• Translate business challenges into targeted research programs that uncover insights across user journeys and product lifecycles.
• Plan and conduct user research using various methods (interviews, surveys, usability testing), and analyze qualitative and quantitative data to inform design decisions.
• Develop service blueprints, journey maps, personas, and other artifacts to visualize user experiences and identify improvement opportunities.
• Facilitate cross-functional workshops and collaborate with stakeholders to co-create solutions, prioritize needs, and align research with strategic goals.
• Communicate research insights clearly to diverse audiences, manage stakeholder expectations, and scale research operations to support continuous discovery.

Must-Have Qualifications

• Minimum 8 years of experience as a UX Researcher, Service Designer, or in a similar user-centered design role.
• Degree in Design, HCI, Psychology, Sociology, or a related discipline—or equivalent hands-on experience.
• Strong portfolio showcasing end-to-end research initiatives, service design thinking, and real-world impact on products or services.
• Proficient in research methodologies and service design techniques such as service blueprinting, journey mapping, and contextual inquiries.
• Skilled in synthesizing complex data into clear, actionable insights.
• Strong leadership qualities with a proactive and accountable mindset.
• Demonstrated experience managing stakeholders and aligning diverse perspectives to drive outcomes.
• Excellent communication and storytelling skills—able to translate research into compelling narratives that influence decision-making.
• Empathy-driven, user-obsessed, and passionate about creating meaningful user experiences.