Solution Architect (ServiceNow)

Responsibilities:

• Lead solution design of ServiceNow implementations, demonstrating understanding of the client organisation, enterprise architecture and desired outcomes.
• Work closely with clients to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
• Responsible for Pre Sales engagement or solutioning of the following area of the ServiceNow solution for our clients across various platform workflows :
• IT Technology Workflow – ITSM, ITOM, ITAM, AIOps
• Employee & Customer Workflow – HRSD, LSD, CSM, FSM
• Integrated Risk Management – IRM/GRC
• Creator workflow – App Engine, Integration Hub

Qualifications

• Bachelor’s degree in Computer Science or a related technical field.
• Min 8-10 years experiences in key pre sales consultant of ServiceNow or any other ITSM solution with client
• Proven ability to deliver solution sales experience in ServiceNow or any other ITSM or equivalent solutions
• Minimum of ServiceNow Certified System Administrator and any other ServiceNow specialisation.
• ServiceNow certifications in System Administrator, Application Developer, Implementation Specialist, or CTA are highly desirable.