Software & Cloud Consultant (Microsoft)

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en

Primarily responsible for settling overall strategic & operational scope of new business opportunities with customers and prospects. Part business analyst, part sales person, works closely with sales and implementation teams to understand strategic business issues and then craft and communicate solution strategies.

Close collaboration with Account Managers, GSDC, Solution Specialists, and other cross-functional departments.

RFP process with Sales Organization.

Upsell and Cross-sell within named accounts.

Service Adaption and Utilization.

Oversight of GSDC Ops Quality.

Opportunity identification.

Targeted campaign support, enablement, and upsell.

Attend internal/external customer calls and presentations as expert resource.

Collaborate with sales on strategic high potential customers to develop an account plan to improve opportunities and increase gross profit attainment.

Drive resolution of critical issues by working with customers, account teams and internal support teams.

Support enablement for Account Managers on products, licensing and services, and proactively communicate updates.

Support customer setup and onboarding as needed.

Commercial Awareness - Provides customers with an improved perspective around industry, trends and the customer's own business.

Understands SoftwareOne's framework of selling products or services to customers. Possesses knowledge of products and services across SoftwareOne's Software & Cloud portfolio and is able to answer or find the answer to questions.

Customer Intelligence - Utilizes data acquired on customers through various platforms to better understand customers and build deeper relationships. Draws useful insights from data acquired which advises organisational direction and strategies of product offerings and marketing channels to better serve customer's needs.

Process & System Management - Follows the global standard methodologies, leverages repeatable and scalable processes and systems/tools throughout the customer lifecycle. Identifies opportunities for process, system and structural improvement as well as improving current practices.

Sales Methodology - Implements the organization's philosophy or framework of selling services and solutions to customers. Understands how to approach each phase of the sales process.

Value based Selling - Provides customers with an improved perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer.

Sales

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.