Software and Applications Manager

Description du poste

Summary of the position/scope of work:
We are seeking a talented Software and Applications Manager to join our dynamic Capital Market Department. In this role, you will be responsible for managing mission critical pre-trading and risk applications teams. You will lead and develop a global team of application analyst programmers and support analysts, ensuring the stability, performance, and continuous improvement of production systems used by CACIB traders and risk managers across the globe. Beyond day-to-day operations, you will drive strategic initiatives focused on automations, operational resilience, and process optimization across the department. You will own the development and adaption of bespoke automation systems, leveraging your expertise in Python, .Net, SQL, PowerShell, Unix, ControlM, ELK, etc. As a manager, you will ensure the proper functioning of the team, promote continuous improvement, cooperation, and autonomy. You oversee removing obstacles from the team roadmap and will be the main point of contact for the Product Owners and Business users. You will oversee and support the team in achieving its objectives regarding both automation delivery of software libraries and its production stability within the organization.

Scope of duties:
As the team head of RAOP/AOP sub-division, you will lead two dynamic operations teams and automation projects across different critical functional areas.

• Application Operation production [Counterparty and Market Risk]: playing a pivotal role in production stability and the evolution of production support into a robust operational architecture for the risk division.
• Application support strategic initiatives and solution development.

Support Lead Role

Manage Daily IT Production

Oversee the day-to-day operations of supported applications, ensuring they function smoothly and efficiently. Steer daily production status by ensuring Incident/ Request/ Problem management processes are well applied as per ITIL standards of the Bank.

Ensures Production Resiliency

Conduct root cause analysis for recurring issues and work on long-term solutions to prevent recurrence as part of the Problem Management Process. Manage shifts, on-call coverage, and support during weekends and special business activities. Oversee change management processes, ensuring application releases are done smoothly. Responsible for DRP / BCP exercise execution and success. Regularly review/audit system performance, application usage, and capacity to ensure optimal resource allocation. Anticipate future application needs and proactively recommend solutions to handle growing volumes of data or users.

Primary IT Production Contact

Serve as the point of contact for escalated or Major Incidents by coordinating with internal teams or vendors as necessary to resolve issues while ensuring communication and resolution efficiency.

Critères de candidature

• Niveau d'étude minimum: Bac + 3 / L3
• Formation / Spécialisation:
• Minimum 15 years of relevant experience in the financial domain, preferably investment banking/capital markets.
• Master or Bachelor’s degree in Computer Science/Information Technology/Programming & Systems analysis.
• Minimum 5 years of experience in people management with direct reporting of a team of more than 10 members.
• Mandatory ITIL certification and experience in setting up ITIL-based operations.
• Knowledge and/or hands-on working experience.
• Niveau d'expérience minimum: 11 ans et plus

Compétences recherchées

Technical: Good knowledge in Linux/Unix, Middleware (MQ Series, Kafka), File Transfer (CFT) and batch/Job Scheduling (Control-M), Confluence, Jira, ServiceNow. Good knowledge in database management systems like SQL, Oracle, Sybase, BigData. Proficiency in scripting languages (Python, Shell script, PowerShell, SQL…). Experience with monitoring, logging & telemetry tools like Elastic Search, Grafana, Prometheus, Kibana. Knowledge of Cloud platforms and services. Experience in DevOps tooling (GIT, Maven, Ansible), Docker & Kubernetes. Experience with Large scale distributed grid computing. Experience of supporting low latency systems like electronic trading platforms. Mandatory prior development experience in .Net/Java.

Functional: Mandatory experience with systems dealing with Counterparty Risk, Market Risk, credit limits, Monte Carlo risk simulation methodology and its implementation, VaR, Stress, P&L reporting. Experience in supporting DFA and EMIR compliance implementation for large investment banking setup. Knowledge of financial assets (FX, Structured credit, Swaps, Equities, etc.) and overall understanding of the trade lifecycle. Experience in supporting capital market applications and trading systems.

Entreprise Crédit Agricole CIB

A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 10ème groupe bancaire mondial en taille de bilan 2021 (The Banker, juillet 2022). Près de 8600 collaborateurs répartis dans plus de 30 implantations en Europe, Amériques, Asie-Pacifique, Moyen-Orient et Afrique du Nord, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers à travers le monde. Crédit Agricole CIB propose à ses clients grandes entreprises et institutionnels une gamme de produits et services dans les métiers de la banque de marchés, de la banque d'investissement, des financements structurés, de la banque commerciale et du commerce international. Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre complète pour l'ensemble de ses clients. La majorité des postes est éligible au télétravail dans les conditions prévues par notre accord reposant sur le double volontariat (collaborateur & manager) et après une période d'intégration réussie. Crédit Agricole CIB s'engage en faveur de l'insertion des personnes en situation de handicap, ainsi ce poste est ouvert à toutes et à tous.