Soft Services & Events Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Soft Services & Events Coordinator

Responsibilities

1. Create a comfortable, welcoming, and hospitable experience for employees and their guests.
2. Boost experience at the workplace by carrying out tasks assigned by the Community Manager such as the ‘Welcome’ process, messaging newly joined members, searching for service issues, and dealing with critical issues.
3. Develop community events calendar for the year and coordinate to meet optimal level of success.
4. Create “WOW” moments by throwing in surprise events to lift spirit and mood at the workplace.
5. Anticipate client needs through observation to create memorable experiences.
6. Manage end-to-end communications and processes throughout requests/feedback from the team.
7. Collaborate with other Community Coordinators to confer on issues, share good practices, and seek advice or knowledge about specific members.
8. Perform adhoc responsibilities assigned by Workplace Manager.

Customer Services

1. Foster a sense of community and create happiness at work for our team, our client, and their guests.
2. Create a welcoming environment for internal and external customers by providing authentic, caring, and timely service.

Community Management

1. Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees.
2. Build relationships with our employee community and proactively gather information to anticipate their needs before they arise and deliver outstanding customer service.
3. Own how we approach workplace communications and the channels used to share local information, building updates, and upcoming events with our employee community.
4. Support and guide our employee community on how to use our amenities to help them maximize their productivity in the workplace.
5. Lead the planning and execution of community events to promote employee networking, wellness, and our mission.
6. Evaluate events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community.

Experience

1. Excellent interpersonal and networking skills.
2. Strong verbal and written communication skills.
3. Great organization, multitasking, and problem-solving skills.
4. Continuous improvement mindset, with the ability to think ‘big picture’.
5. Diploma from an accredited institute.

Skills

1. Proficiency with Microsoft Word, Excel, and PowerPoint.
2. Good command of verbal and written English.
3. Experience with supporting change management initiatives.
4. Demonstrable experience in an operations-focused role, ideally in the workplace.
5. Capable of leading, coaching, and being a great role model to a team.
6. Good grooming throughout the day to ensure professionalism.

Personalized Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.