(SGN) Branch Manager (Station management level)

About AI team:

The AI team at Doctor Anywhere (DA) has the responsibility to deliver the value of AI products to the users and patients across the SEA region. The team’s core mission is to innovate through AI that will simplify how health care service is offered to the patients as well as improving the patient journey experience. This team works closely with product managers, software engineers, designers, and relevant business functions to develop a deep understanding of how the products can be developed and delivered.

This role reports directly to the Staff AI Engineer.

About the role:

We’re seeking an enthusiastic and self-motivated AI Engineer to build a scalable AI/ML system that will impact millions of Doctor Anywhere’s users and patients. You enjoy working in a cross-functional environment, collaborating with product managers, software engineers, designers, data analytics, data engineers, and business stakeholders.

What you’ll do in this role:

• Design, develop and maintain scalable and resilient AI/ML products, e.g. recommendations system & personalization, chatbot, search, forecasting, etc. You are responsible for end-to-end machine learning product life cycle, i.e. EDA, experimentation, model development, productionisation, evaluation, automation with CI/CD pipeline, and A/B testing.
• Apply technical expertise with quantitative analysis, experimentation, data mining, and the presentation of data to develop strategies for our machine learning products that serve millions of DA users and businesses.
• Work with large and complex data sets to solve a wide range of challenging health care problems using different analytical, statistical, and machine learning algorithms.
• Identify and measure success of machine learning product efforts through goal setting, and monitoring of key metrics to understand trends.
• Identify, understand, and test opportunities and levers to improve the solutions, and drive initiatives through your insights and recommendations.
• Develop & conduct best practices in the AI team.
• Partner with product, engineering, analytics, business, and cross-functional teams to inform, influence, support, and execute AI initiatives.
• Responsible for maintaining the health of uptime SLA of the service.

Requirements:

• A Bachelor or Master in a quantitative field (Computer Science, Engineering, etc).
• Experience of 1 - 3 years in AI, Machine Learning, Data Science role.
• Very good hands-on experience in Python.
• Solid knowledge of Machine Learning fundamentals i.e. knowledge of models variant and use cases, end-to-end ML lifecycle process, model development, model selection, hyperparameter optimisation, feature engineering, evaluation, etc.
• Good hands-on experience in Machine Learning algorithms & libraries like Tensorflow, Pytorch, Keras, Scikit, Pandas.
• Hands-on experience in one or more of the following topics: NLP, recommendation systems, predictive analytics, computer vision, search.
• Good hands-on experience in git, building CI/CD pipelines.
• Experience on how to operate docker images in microservice architecture.
• Experience in cloud platform GCP or AWS.
• Have a growth mindset, self-driven, high motivation & curiosity to learn.
• Experience delivering and driving action based on data-driven insights.
• Have analytical skills and proven experience working with complex & large data.
• Self-driven & team player, good communication skills.
• Have experience in GenAI/LLM.

Nice To Have:

1. Experience in MLOps platform e.g. MLflow, or Kubeflow.
2. The ability to communicate results clearly and a focus on driving impact.
3. Track record of operating independently, demonstrating creativity, and delivering results.
4. Hands-on experience in SQL.

About Doctor Anywhere:

Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region.

At DA, we believe in the value of innovation and collaboration. Grounded in our motto of “Keep Going, Keep Growing”, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep!