Services Sales Account Manager

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Services Account Manager (Power System) to make an impact!

What will you do?

The Key Account Services Account Manager is accountable for creating and capturing demand for the entire portfolio of field services offered by Schneider at assigned accounts: Technical services including the start-up, maintenance, testing, retrofit, upgrade and recurring contracts. Accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions.

This position is responsible to create develop and maintaining high level relationships including technical leaders. His role is to convince customers of the effectiveness of SE in understanding the issues and proving most appropriate solutions. He/she must be recognized by the end user as a technical advisor, capable of providing demonstration documents within customer organization to prove the effectiveness of the offered solution.

Utilizes excellent products/solutions/services and customer knowledge to educate customers on life cycle management of their assets, application advantages, and how to replicate best practices from other accounts.

Creates FS Service proposals and close them facing the customer. He/she interacts with the Key Account Manager (KAM, if any) to develop a consistent Annual Account plan using all available information such as installed base tracking and business information.

• Initiates contact, develops relationship, and generates demand for customers in hunting zone, assigned to them by Service Sales Manager.
• Educates customers on all SE products and services with special attention on customer pain points and the ability to initiate and close big deals negotiations of key contracts.
• Cross selling of Field Service portfolio - Power, Secure Power & Cooling, Digital Energy and Industry.
• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery etc.).
• Utilizes BFO (Salesforce.com) for Sales funnel management, Account planning, Performance and Opportunity detection via Sales Cockpit.
• Works with GSC and KAM to create Local Service Contracts and/or Frame agreements.
• Provides detailed and accurate weekly Order & Sales forecasts, using BFO, and summaries in a timely manner.
• Participates in the preparation of analysis and reports on field service performance.
• Provides precise and timely information to Tender team to prepare sales quotations and proposals.
• Monitors margin to be at or above country thresholds. Uses DOA process to escalate opportunities below thresholds.
• Provide Service Sales & Marketing Leaders with Offers feedback and needs, as well as Installed Base Database.
• Knows where to be to create business opportunities, understand the importance of attending industry events and networking functions to follow assigned accounts needs.

What qualifications will make you successful for this role?

• Bachelor Degree in Electrical Engineering or equivalent.
• At least 5 years of Technical Sales experience with a total 8 years of Electrical Engineering experience.
• Experienced in Electrical Distribution systems, Distribution and Protection systems, Power Quality experience is a must for being a 'Trusted Advisor' and create demands.
• Account Management, Cold Calling, Social Selling skills.
• Strong ability to analyse market and competitors and previous experience in Services and Recurring Maintenance Contract will be a key differentiator.
• Persuading, convincing, influencing, or impressing others in order to promote our offers and get them to support influencing other decision makers.
• Active Listening - providing full attention to, the content and meaning of others' messages and ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
• Energetic, outgoing, proactive and have attention to prospecting and networking.
• Excellent verbal and written communication skills including C-level customers.
• Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product. Good knowledge of Power, Secure Power & Cooling, Digital Energy and Industry systems.
• Proficient in Microsoft Office suite and ERP/CRM related tools.
• Excellent organizational skills and ability to leverage technology for communications and managing own performance.
• Digital savvy, a self-starter on social media e.g. LinkedIn.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.