ServiceNow Operations Engineer

We are looking for a ServiceNow Operations Engineer to join our client’s Global Operations team and assist with operations for their ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user support.

Key Responsibilities and Activities:

1. Operations Support
   • Be responsible for Operations of our ServiceNow Platforms, according to our global operation rules/processes: This includes Incident management, Platform Upgrades, Release Management, Health checks, and Security Checks.
   • Ensure proper Platform Administration and admin requests OLA fulfillment.
   • Assist in troubleshooting issues and errors within the ServiceNow platform.
   • Weekly report to our Global Operation Group leader.
2. Contribution to SRE (Site Reliability Engineering) activities:
   • Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks.
   • Contribute to the Definition and Documentation of processes or how-to as knowledge base articles.
3. Project involvement
   • Actively participate in ServiceNow implementation and integration projects.
   • Contribute to the testing and quality assurance processing during project rollouts.
4. Training
   • Conduct regular training sessions for employees and contractors.
   • Maintain knowledge base articles for end users.
5. Ramp Up:
   • Ramp Up Knowledge in ServiceNow Platform technology.
   • Become a Certified System Administrator.

Qualifications:

• Bachelor’s or Master’s degree in information technology.
• Experience in Systems/Operations/IT.
• Knowledge of programming languages like JavaScript.
• Knowledge in Security.
• Basic knowledge of ITSM principles.
• Experience in IT project management, DevOps/Agile.
• Fluent in English.

Preferred Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and organizational abilities.
• Ability to document processes, configurations, and user guides clearly and effectively.
• Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.
• ServiceNow certification (e.g., ServiceNow Certified System Administrator).