ServiceNow Lead

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team.

Job Responsibilities

• Responsible for deriving, directing, and implementing ServiceNow solution aligning to IT strategy and objectives of the properties.
• Responsible for analyzing and approving projects and enhancements requested by the properties.
• Main contact point of escalations and process ownership related to ServiceNow.
• Direct involvement in Vendor scoring and selection process that impacts ServiceNow.
• Lead the design, development, implementation, and maintenance of new and existing features of ServiceNow applications.
• Communicate and collaborate with key stakeholders of each property from requirement in-take to delivery of solutions.
• Implement solutions by customizing or configuring ServiceNow components.
• Ensure the solutions delivered comply with all defined standards of the organization.
• Ensure the quality of existing and new features are maintained through QA/UAT testing before go-live.
• Support the process improvement initiative of the properties by providing solutions in ServiceNow.
• Manage any technical issues that arise during development, testing, and implementation.
• Support the ServiceNow budget and financial decision making which includes licenses and its forecasted growth, professional services, contractors, and trainings.
• Responsible for building and managing both long term and short term ServiceNow roadmap.
• Oversee all ServiceNow projects implemented by vendor professional services, internal resources, and contractors.
• Directly manage the ServiceNow Team consisting of full-time staff and contractors towards the organization goal.
• Conduct regular meetings with all property’s ServiceNow process owners for updates.
• Provide regular updates to the key stakeholders and IT Management.

Job Requirements

Education & Certification

• Bachelor’s Degree in Computer Science or Information Technology or equivalent.

Experience

• 5+ years of hands-on experience in customizing and delivering solutions such as ITIL, CMDB, eForm, and all other ServiceNow applications.
• ITIL Expert Certified - Expert knowledge in ITIL process and hands-on expertise in implementing ITIL process across organization.

Other Prerequisites

• Project Management Professional Certified – Certified PMP to manage activities, schedule, cost, and stakeholders for internal projects. Also use PMP best practices for planning, estimation, execution, and reporting of projects.
• System admin and Implementation certifications in ServiceNow preferred.
• Certification on programming languages such as Java, Oracle SQL PL/SQL, etc.
• Expertise in providing technical solutions and architecting solution design that meets functional and nonfunctional requirements.
• Ability to adapt and work effectively within a rapidly changing and growing environment.
• Strong strategic thinking including analytical and financial planning skills to meet and exceed goals.
• Strong success in recruiting, motivating, conflict resolution, coaching, and managing the team.
• Self-motivated and willing to "do what it takes" to get the job done.
• Customer/User-focused attitude with excellent communication and presentation skills.
• Excellent attention to details, ability to multitask, and effective time management skills.
• Capable of performing within a dynamic virtual team environment.
• Proven track record of exceeding business performance objectives.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.