ServiceNow Consultant

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire ServiceNow Consultant. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.

Job Description

To support our growth, we are looking for a ServiceNow lead, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for clients.

The ServiceNow lead focuses on short-term operational and/or tactical responsibilities by providing management to a group of professionals. This person oversees the strategy implementation and operations for design, development, testing, debugging, and implementing of ServiceNow modules in support of end users' needs on platforms. This person mentors, coaches, coordinates, as well as provides technical leadership to the junior staff and also focuses on policy and strategy implementation and control.

Key Responsibilities

1. Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
2. Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
3. Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
4. Provide technical leadership and mentorship to the ServiceNow development team.
5. Ensure the stability, performance, and security of the ServiceNow platform.
6. Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
7. Develop and maintain technical documentation, including system architecture, design, and procedures.

Experience and Skill Sets

1. Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
2. At least 2 to 4 years of hands-on experience with ServiceNow platform implementation and administration.
3. Strong programming skills, particularly in Java, JavaScript, or similar languages.
4. Good knowledge of ITIL, Risk and Compliance, Project Management related processes.
5. Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM, etc.
6. Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.
7. Good communication skills with strong people skills with the ability to interact effectively with stakeholders at all levels. Comfortable working with geographically dispersed offshore and cross-functional teams.
8. ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
9. Demonstrated leadership and managerial experience in a supervisory capacity is a plus.

What’s on Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to jyotsana@aven-sys.com. Your interest will be treated with strict confidentiality.

Consultant Details: Consultant Name: Jyotsana Madnani

Avensys Consulting Pte Ltd EA Licence 12C5759

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