SERVICE STAFF RETENTION BONUS $500

Position Purpose

1. Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)
2. Work independently and as a reliable team member, carrying out assigned tasks and knowing when to request help or advice

Responsibilities

1. Restaurant Operations
2. Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP
3. Set up restaurant for service day, which includes but is not limited to checking on availability of food items and special menu, guest reservation status, service area set-up, cash register and payment machines
4. Provide service to customers
5. Execute proper cash management
6. Preparation and serving of all drinks, beverages, and dessert items
7. Restaurant Management & Planning
8. Address customers’ complaints in accordance with guidelines and escalate issues to supervisors when necessary
9. Identify and report all potential problems and provide recommendations pertaining to the provision of services, food quality, and cleanliness
10. Quality Assurance & Control
11. Comply with SOP and safety requirements
12. Ensure quality of food is up to the prescribed standard
13. Ensure safety and hygiene standards are maintained by inspecting and cleaning all utensils and restaurant areas
14. Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety
15. People Management
16. Perform as a reliable team member and communicate clearly and audibly