Service Sales Specialist

Service Sales Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Sales Manager

Your role and responsibilities

As a Service Sales Specialist, you will be responsible for helping to drive sales volumes and margins across the Service product portfolio and regularly updating the database with changes made on-site. Reporting to the Service Sales Manager, you will play a crucial role in implementing the service sales strategy, with a focus on penetrating installed base and promoting various upgrade, retrofit and value-added solutions.

Your Responsibilities:

1. Driving growth in sales for service offerings on electrical medium and low voltage systems.
2. Preparing sales plans and quotations according to our service strategy and performing regular status reviews.
3. Understanding and learning customers’ needs and proactively resolving customer issues.
4. Achieving key sales targets together with the service sales team, while upholding ABB’s core values of safety and integrity.
5. Updating installed base in ServIS (the approved service database) with the changes made at site.
6. Focusing on the entire service portfolio to secure profit for assigned business/product groups.
7. Generating service sales leads and developing new market opportunities by utilizing market trend information.
8. Establishing long-term customer relationships by understanding customer requirements and demonstrating in-depth technical service product/solutions knowledge.

Qualifications for the role

• Degree/Diploma in Electrical/Electronic Engineering
• Highly sales-driven with at least 3-5 years of working experience in Engineering/Service Sales
• Team player with the ability to coordinate with various team functions
• Hands-on experience in Electrical Medium and Low Voltage system servicing
• The ability to develop and manage customer relationships
• A collaborative, solution-focused approach, and strong written and spoken communication skills

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions, and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory