Service Parts Procurement

Service Parts Procurement
Department: Overseas Operations Singapore (BP93410)

Service Parts Procurement (Material Planner)
Material & Inventory Management is a function in Service Parts Operations and Logistics, to plan the end-to-end supply networks of service market parts, based on demand needs of customers. We aim to provide excellent availability levels to our customers while keeping a good level of cost and capital tied up.

Objectives
To provide high levels of parts availability and customer service at the lowest possible cost and with optimum inventory level.
Place periodic and scheduled orders and secure appropriate stock and update systems with accurate and timely information on delivery schedule.
Control deliveries from suppliers.
To be flexible and focus on customers and demands from other departments within and outside Service Parts Operations Logistics and treat all requests with a great sense of urgency.

Responsibilities

• Monitor KPI/PI(s) and take actions when deviating from target.
• Weekly work with the delivery schedules towards the supplier.
• Daily follow up on overdue orders and seek communication and confirmation with suppliers about urgent order requests.
• Coordination on delivery and ETA on outstanding supplier delivery schedules and daily customer back orders.
• Daily follow up if there is a delivery delay from suppliers.
• Actively participate in continuous improvements activities to improve ETA, delivery lead time, MOQ, and optimization of inventory that can impact the achievement of a balanced performance in availability, inventory, and logistical cost.
• Maintenance of parts and supplier information in various systems, ensuring the data is accurately updated as required in accordance to part to file process.
• Create the requisitions for new parts or change of supplier to be sent to purchasing.
• Follow and support the SRM process for problem suppliers.
• Maintenance of supersessions in MP system for all products ensuring the data is investigated and confirmed from any related systems and/or reports used to extract particulars.
• Processing of dealer/customer buy back when requested.
• Support order to suppliers on parts initial stock preparation, quality-related, and seasonal demand parts preparation.

You have qualities & skills below

• University degree in logistics, mathematics, or statistics, or experience equivalent to the same knowledge level.
• Holistic view on the end-to-end supply networks.
• Good communication skills, preferably fluent in English, Japanese, and Mandarin.
• Intermediate level user in Microsoft Excel.
• Good analytical skills.
• Communicative and good presentation skills.
• Business and customer oriented.
• Holistic view, proactive, and passion towards improvements.
• Strong cross-functional team player and respect for individuals.
• Strong owner’s mentality.
• Ability to take own initiative and have a drive forward simultaneously.
• Ability to prioritize among several tasks.
• Ability to drive changes to improve further.
• UDPS knowledge with ability to solve problems using problem-solving methodology.
• Strong mindset to support dealers and customers.
• Ability to work cross-functionally internal and external SPOL.

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility, and connectivity. UD Trucks develops, manufactures, and sells a wide range of heavy, medium, and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively, and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities, and open communication platforms including various internal voluntary networks.
Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours; we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern, and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers, and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.