Service Manager

Company: SCHINDLER LIFTS (SINGAPORE) PTE. LTD.

Service Manager

Job Reference: MCF-2024-1782750

Location: 239 ALEXANDRA ROAD 159930

Job Type: Full Time

Position Level: Manager

Experience Required: 8 years

Industry: Engineering

Salary: $6,500 to $7,500 Monthly

Application Status: 18 applications Posted 04 Dec 2024 Closed on 03 Jan 2025

Responsibilities:

Safety – Goal: Zero Workplace & Passenger Injury

• Implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines.
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses.
• Manage the timely completion of Periodic Safety Inspections and corrective actions.

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities within budget to ensure reliability, costs and profitability meet the yearly target.
• Collaborate with EI Service Contract Manager for timely equipment conversion from Free Maintenance to paying portfolio.
• Renew Maintenance contracts with necessary price increases.
• Recover lost Maintenance contracts from the market.
• Work with Repair Sales Representative to advise and follow-up on repair and upgrade opportunities.
• Plan and optimize staffing needs, including route organization and workload allocation.

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain relationships with customers to understand their needs and solve issues.
• Conduct periodic inspections to ensure fulfilment and customer satisfaction.

Maintenance Fulfilment and Quality Improvement – Improve MTBC & Portfolio Quality

• Drive systematic Breakdown reduction program in coordination with Technical Department.
• Schedule and ensure timely implementation of required actions from Head office.

People Development – Goal: “Schindler technical skills best in the Industry”

• Drive the technical and non-technical development of the Service team.
• Ensure all work is conducted according to established procedures.
• Close gaps and develop competency of the service team.