Service Leader

Job Summary:

We are looking for dynamic service professionals responsible for all aspects of the customer experience at the table, including greetings, menu sales, table maintenance, overall customer satisfaction and happiness, and fond farewells.

Job duties and responsibilities include, but are not limited to the following:

1. Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
2. Provides exceptional service & hospitality to every customer.
3. Reads all Event Orders (EOs) to deliver exceptional experiences for contracted large parties and special events.
4. Greets all customers in their sections, offers water & beverage service, and introduces menu format.
5. Proactively communicates with the management team regarding appropriate service for VIP customers.
6. Runs drinks from the bar to the assigned customer by table and position number.
7. Accurately takes and enters orders and communicates flow with management and chefs.
8. Proactively communicates up to management all notable details (happy or unhappy) of their section tables to enhance the dining experience.
9. Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset or unhappy.
10. Assists other stations or areas of the restaurant when requested by management.
11. Demonstrates the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
12. Attends and participates in all scheduled meetings, training sessions, and continuing education activities.

Qualifications:

• Minimum 2 years experience.
• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).