Service Engineer, Merchant Automation

Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage.

The role also involves providing the onboard services, commissioning of refit and retrofit projects, remote guidance/product support to our customers as well as being part of a knowledge pool giving backend support for the field service team.

Innovate for a better world with us. Protechting People and Planet drives every solution.

What you will be doing

• Focus on customer support, commissioning and service on assigned Kongsberg Maritime Merchant & Automation product range
• Cover service activities in South East Asia and maintain good relationship with existing clients
• Workshop test and technical preparations
• Proper preparation and execution of work assigned and ensure performance are met at all times
• Responsible for generation of service reports, update drawings, cable information database and other relevant documents
• Provides remote guidance / product support to customers, commission and project management of refit/retrofit projects and backend support to the service team
• Assist our sales department with technical issues
• Handles pre and post administrative work
• Required to undertake ad-hoc duties which may be assigned from time to time.

We think you should have

• Minimum Diploma or Degree in Electronics /Electrical/ Instrumentation
• Minimum 3 to 5 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
• Relevant working experience in maritime industry
• Must have excellent co-operative skills, good communication skills, result-oriented, self-motivated and the project-management skill
• Meticulous & methodical approach to remote case handling.
• Self-driven attitude to find solutions to problems.
• Passion and patience for handling customers – Service oriented
• Ability to work independently
• Able to travel overseas on short notice.

AtKONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

This employment may require obtaining relevant statutory and government requirements and documentation essential for legal employment. Pre-employment medical check may be requested to ensure that selected candidate is in good health and fit for the role's responsibilities, aligning with safety and health standards at KONGSBERG.

You are able to

• Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• Analyse complex issues and problems and come up with rational judgments
• Demonstrate specialist knowledge and expertise in own area
• Communicate in a clear, precise and structured way
• Adhere to company rules and procedures and execute plans with commitment and determination
• Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity.
• Professional and personal development and career opportunities – including access to training programs and mentorship opportunities for continuous learning and career advancement.
• Competitive pay and benefits, including attractive insurance policies and pension schemes.

Protechting People and Planet guides us, and diverse backgrounds ignite problem-solving.

Where you will be working

Interested in knowing more? Contact Mr. George Chen

Kongsberg Maritimeis a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERGis a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.