Service Engineer (Chiller)

Responsibilities

• Attend to customer enquiries and complaints, including on-site calls.
• Recommend preventive measures and provide prompt and effective resolution to technical problems.
• Assuage dissatisfied customers with prompt resolutions for any product or service issues.
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors.
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses.
• Update Service information system and follow up with all necessary paperwork diligently, timely, and accurately for smooth operation of the department.

Requirements

• Diploma/Degree in Mechanical Engineering.
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV, or HVAC systems. Resourceful with good analytical and interpersonal skills.
• Strong communication skills.
• Good team player with ability to lead and multi-task.
• Possess Class 3 driving license will be an added advantage.