Service Engineer (AV Equipment, $4k -$5.8k)

Job Description:

Responsibilities:

• Performs repair and maintenance service work requested in accordance with approved quality/efficiency standards.
• Performs accurate technical service support by answering phones/emails and client requests.
• Double checks warranty eligibility for repairs based upon requirements and information provided.
• Completes accurate data entry regarding the repair program to properly document all repair/non-repair actions.
• Adjusts, aligns, replaces, and/or repairs equipment and components following equipment manuals and drawings and using welding tools and other hand and power tools.
• Provides technical assistance to clients and colleagues.
• Conducts data analysis to find problems or hidden dangers through maintenance data and provides corresponding solutions or ideas.
• Monitors all test gear calibration on a regular basis and ensures adherence to internal safety regulations.
• Services and repairs microphones, RF wireless systems, headphones, and audio equipment.
• Collates and identifies systemic product issues for continuous improvement.
• Maintains stock spare parts as per company guidelines, ensuring monthly stock counts and facilitating yearly audits.
• Monitors repair cases and ensures that all repair cases are completed within the turnaround time as per global guidelines.
• Develops Accredited Service Provider (ASP) skills through workshops on the quality of repair work and identifies counterfeit products. Provides ASP with technical support to handle all repair issues.

Requirements:

• Diploma/Degree in Electrical, Electronics, Logistics, Sound Light & Video, or Advanced Diploma in Wireless Technology.
• Preferably 3-5 years of working experience in a relevant field; entry-level candidates are welcome to apply.
• Proficient in Microsoft Office.
• Experience in using ERP systems, preferably JDE.
• Able to handle customers and meet deadlines.

Interested candidates, please send in your resume by clicking "Apply Now".