Service Desk Engineer

Service Desk Engineer

Important Information

Location: Singapore

Job Summary

As a service desk engineer, you will be responsible for fulfilling service requests, including hardware and software installations, configurations, and upgrades. You will identify and resolve root causes of technical issues, implementing permanent fixes to prevent recurrence. Providing exceptional customer service, ensuring that customer needs are met and expectations are exceeded.

Skills:

1. A-Levels/Diploma/Degree in Business, Technology, or a related field.
2. Minimum 1-3 years of experience in service/help desk, technical support, or customer service for institutional customers within financial services or the payment industry.
3. Good understanding of basic computer hardware, software, and network concepts.
4. Possess strong communication, problem-solving, and interpersonal skills.
5. Attention to detail and willingness to learn.
6. Rotational shifts.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.