Service Desk Agent [Bedok, up to $3k, 1 year contract renewable]

Location: Bedok
Duration: 1 year contract (Renewable & Convertible!)
Working Hours: 5 days/week

• At the Beginning: 8.5 hrs between 7:00 am to 7:30 pm (1 hour break)
• Day Shift: 8.5 hrs staggered shift between 1:00 pm – 10:30 pm (1 hour break)
• Night Shift: 8.5 hrs staggered shift between 10:30 pm to 8:00 am (1 hour break)
• + Weekends (If sat/sun shift is required, extra time off is given)

Salary: Up to $3000 (Basic) - depending on experience & qualification

• $10 per Day Shift
• $22 per Night Shift

Job Scope

• Provide 1st level troubleshooting to users' queries/incidents received
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded
• Track the progress of resolution and provide regular updates for follow-up actions and incident status

Requirements

• Min Higher Nitec/Diploma
• Experience in L1/L2 Troubleshooting (in call center)
• Must be okay with shift work
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Skype for Business, Access)

Interested applicants kindly click APPLY NOW

*We regret to inform you that only shortlisted candidates will be notified

Rudy Lee (R24122490)
RecruitFirst Pte Ltd (E.A. 13C6342)