Service Delivery Operations Lead

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for Service Delivery Operations Lead who has a proven track record in the IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and maintain work-life balance. More details are as follows:

Job Description:

As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team. Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence.

Key Responsibilities:

1. Oversee the day-to-day operations of the service delivery team.
2. Ensure timely delivery of services and maintain high levels of customer satisfaction.
3. Manage the team's performance and provide guidance and support as needed.
4. Collaborate with other teams to ensure seamless integration of service delivery solutions.

Mandatory Skillset:

1. Communication Skills
2. Troubleshooting and Analysis Skills
3. Experience managing a team of more than 5 people.

What’s on Offer:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will enjoy a fun and collaborative work environment, alongside strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to seema@aven-sys.com. Your interest will be treated with strict confidentiality.

Consultant Details:

Consultant Name: Seema Verma
Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protection regulations. Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice. We will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.