Service Data Analyst

Job Overview

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This role will:

• Drive projects and conduct advanced analytics on related service data using more complex statistical analysis approaches and tools
• Identify and suggest innovations for data analytics approaches to more effectively detect insights on service process & performance
• Develop data visualization methodologies and tools to present feedback data analytics findings to management
• Provide guidance to other stakeholders by using customer insights to support decision-making in operational functions
• Review and identify ways to improve service data usage, data quality and data management
• Any other duties that are required to support the team’s objectives

Responsibilities and Duties

• Work with all relevant parties/stakeholders to collate business requirements; undertake and initiate any data analytics requests as directed by management
• Participate in data management workgroup and committees to drive and support cluster/institution data analytics initiatives
• Lead and support in problem analysis, opportunities identification, improvement measures definition and proposal recommendation to supervisor, workgroup and management
• Support the curation and maintenance of data catalogue, Business Intelligence/AI projects, etc.; guide and provide advice to users on the right datasets to be used
• Review and support the users in the report enhancement
• Plan, design & implement various Service Business Analyst Tools by utilizing related technology including AI/Machine Learning, to provide best in class business intelligence opportunity internally, be able to perform business both from pro-active way and reactive way
• Secure UDIS Aftersales internal awareness & competence to make best use of Business Analytic Tools

Minimum Qualifications

• At least a Bachelor's Degree in Computer Science/Information Technology or equivalent
• Fast learner with eye for details, proactive and self-motivated team player
• Flexible, open to new ideas and able to implement solutions effectively and independently
• Customer service-oriented and strong analytical mind with inclination for problem solving
• Ability to think analytically and critically, identify relevant data, and analyze huge datasets using advanced data management and analytics tools (e.g., advanced proficiency in MS Excel, Power BI, Qlik Sense, etc.)
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python is a merit
• Knowledge of machine learning and artificial intelligence, including algorithms, neural networks, and natural language processing
• Good analytical, problem solving and project management skills
• Good written and presentation skills
• Able to interact and work well with people at all levels
• Knowledge of automotive aftermarket is a merit
• Good communication skills (writing and oral), in English
• Fully proficient in Microsoft Office applications

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

• Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.
• Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
• Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.