Service Crew

JOB RESPONSIBILITIES:

• Customer service according to procedures and standards.
• Assisting and ensuring smooth daily service operations (opening and closing of outlet, taking orders, table setting, cleaning outlet, etc.).
• Ensure that all pre-opening duties are completed on a daily basis.
• Basic cashiering duties.
• Provide service according to procedures and standards established by the F&B department.
• Handle beverages.
• Familiarity with all items on the menu, including knowledge of recipes, drink list, wine list, and methods of preparation and preparation time.
• Recommend and promote all items on the menu or specials to guests.
• Take daily inventory for the bar and report any loss or damage.
• Handle guest complaints and feedback effectively and communicate to the immediate supervisor for follow-up.
• Maintain a high standard of personal hygiene, appearance, and deportment at all times.
• Clean up section area after service and maintain cleanliness of the area.
• Coordinate with stewards, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction.
• Help in other areas of the restaurant such as answering telephones and completing financial transactions.
• Maintain the table culture and restaurant ambience at all times.
• Perform other related duties as required by the outlet manager.

Requirements:

• Prior F&B experience preferred.
• Ability to communicate effectively in English.
• Personable, charming, and outgoing personality with a strong service attitude.