Service Crew

We are thrilled to announce that ZOUK GOURMET is now part of the Zouk Group’s portfolio! This new concept of French Bistro, is scheduled to open in May 2025. We are currently on the lookout for talents who will be keen in the front-of-house roles. If you or anyone you know would be interested, we would love to hear from you!

ROLE RESPONSIBILITIES

• Courteously greets and escorts guests and assists in seating.
• Assists in preparing the restaurant for service.
• Responsible for reservation arrangements and proposes menu recommendation for all guests.
• Answers incoming telephone calls and either transfers, redirects or takes a message.
• Handles general enquiries posed by guests.
• Manages day-to-day reservations and table arrangements
• Builds and maintains positive relationships with all internal customers and guests in order to anticipate their needs.
• Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assists guests and answer to their enquiries request.
• Manage VIP and regular guest preferences.
• Optimize table seating and guest flow.
• Gather guest feedback and encourage repeat visits.
• Handle reservations and customer concerns professionally.

ROLE REQUIREMENTS

• Ability to work in a fast-paced environment
• Good team player
• Demonstrated ability to interact with customers
• Minimum 1 year relevant experience, preferably in restaurant service