Service Crew

The Service Crew/Captain at La Table D’ Emma plays a pivotal role in ensuring a seamless daily operation, from opening to closing. This position involves taking orders, assisting with table settings, basic cashiering, maintaining cleanliness, and upholding service standards as per management guidelines. The Service Crew/Captain is also responsible for providing excellent customer service, handling inventory, addressing customer feedback, and collaborating with the restaurant team to deliver a pleasant dining experience.

What you will expect:

1. Undertake day to day restaurant operational tasks such as taking orders, cashiering, serving food & drinks
2. Create high standards of customer experience, be attentive towards the customers and their queries
3. Prepare (Trainings provided) and serve alcoholic and non-alcoholic beverages to customers at bar or through beverage runners
4. Coordinate with the restaurant team (stewards/bussers, kitchen staff) to ensure smooth operations and excellent customer service
5. Familiarise oneself with the menu and beverage list, and confidently recommend/upsell items and specials to customers
6. Handle customer complaints and feedback effectively, communicating issues to immediate managers for resolution
7. Perform other related duties as required by the Assistant and/or Restaurant managers

Skills/Qualifications:

1. Previous experience in a similar role preferred
2. Pleasant personality with a strong orientation towards customer service
3. Positive attitude!

Schedule: 5 Days work/week rostered, must be able to work weekends. Time: Between 10.30am to 3pm and 5.30pm to 10.30pm (Split Shift) - 44 Hours/Week