Service Attendant - In-Room Dining.

Job Responsibilities

• Ensure prompt and accurate delivery of orders to guests' rooms, ensuring that all items are presented in an appealing and organized manner by standard.
• Set up and maintain in-room dining stations, ensuring that they are clean, well-stocked, and properly organized.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Ensure accurate and timely preparation of orders, adhering to quality standards.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests if needed.
• Upsell and promote additional food and beverage offerings to enhance the guest experience and increase revenue.
• Handle cash and credit card transactions accurately and efficiently, following established procedures.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.

Job Requirements

Education & Certification

• Minimum Secondary school education with 'O' Level passes; Diploma in any field is an advantage.

Experience

• Previous experience as a server or in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.

Other Prerequisites

• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external guests.
• Strong attention to detail, with the ability to accurately take and deliver orders.
• Exceptional customer service skills, with a genuine desire to exceed guest expectations.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work various shifts, including weekends and public holidays, based on scheduling.
• Knowledge of food and beverage operations, including menu items and preparation methods.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.