Senior Workplace Associate

Senior Workplace Associate

Work Dynamics - Integrated Facilities Management

What this job involves:

Based in Singapore, the Workplace Associate will play a crucial role in enhancing the Workplace by leading and managing various initiatives and programs that cover Hospitality, Mailroom management, and general Workplace Services and Events support. This position encompasses being part of the face of the office, as one of its first points of contact, responsible for delivering an engaging workplace experience to visitors and employees. This individual will act as a cultural ambassador for the office and is responsible for assisting the Workplace Services Team with day-to-day office operations, building a workplace that is inclusive, professional, and reflects our company values. The ideal candidate will bring a hospitality, customer-centric approach to work each day. We are looking for a proactive, organized, and people-oriented professional who can balance day-to-day operations with strategic planning to create an exemplary Workplace experience for the client.

Key Responsibilities:

1. Lead Hospitality Experience: Enhance client culture and connections by managing the overall hospitality experience, including guest and employee building access, and coordinating with building security and the Workplace Services Team for ID management.
2. Represent Workplace Services team and be the primary contact with Building Management.
3. Office Moves and Changes: Assist with internal employee moves, additions, and changes to ensure smooth transitions.
4. Communication: Ability to craft and disseminate weekly office communication regarding office updates and morale events.
5. Workplace Initiatives: Design, implement, and manage programs that promote hospitality and employee engagement.
6. Lead Hospitality initiatives that include (but are not limited to) pre-arrival and exit experience for all visitors to the Client office.
7. Collaboration: Partner closely with Workplace Services team to identify and address workplace needs and opportunities for improvement.
8. Program Evaluation: Monitor and evaluate the effectiveness of workplace programs and initiatives, making adjustments as necessary.
9. Office Management: Mailing, office supplies, and storage management.
10. Site Tours: Conduct site tours to ensure an exceptional experience for all new hires and candidates (as applicable).
11. Vendor Management: Vendor sourcing, inventory management, and procurement services. Manage vendors ensuring they meet established SLAs as part of facilities management.
12. AdHoc Tasks: Perform any adhoc tasks as directed by JLL Regional Program Manager, APAC and The Client.
13. Event Support: Close partner with the Workplace Team to ensure the quality and consistency of on-site events, workshops, and social gatherings, including decoration planning, innovative ideas, and support for swag or gift ordering.
14. Operational Excellence: Follow safety protocols to ensure site security and employee safety, taking immediate action when risks are identified. Ensure effective key management support.
15. Employee Support: Proactively support employees by anticipating their needs, personalizing their experience, and fostering a sense of community and connection in the office.
16. Front Yard Experience: Maintain the front yard and library area, ensuring that displayed content is up-to-date and aligned with business functions' events and policies. Keep the Front Desk Manual current.

Qualification:

• Diploma or relevant working experience.
• 3-5 years minimum prior relevant experience in Hospitality, Facility, Events, Operations preferred.
• Exceptional hospitality skills.
• Excellent written and verbal communication skills with the ability to build relationships and collaborate effectively with diverse stakeholders.
• Resourceful and have a creative mind and ability to suggest improvements.
• Ability to work independently - strong prioritization and time management skills.
• Ability to work with diverse and cross-functional stakeholders.
• Excellent organizational and sound project management skills.
• Ability to adapt to new devices, technology, and applications.
• Proficiency with Microsoft tools, Word, Excel, and PowerPoint.
• Comfortable working in a high traffic, visible front of house area.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Apply today!