Senior Technical Support Engineer

Harnessing the Power of Data, Together.

The world's leading enterprises are using Solace's event streaming and management platform to transform their organizations by harnessing the power of events.

The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. That's where an event broker (modern messaging-oriented-middleware) comes in.

Help Us, Help Them, Help You.

By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.

The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn't that be great!?

The Ideal Candidate:

Solace is seeking an enthusiastic, personable candidate to join our Singapore-based team. Our team is responsible for troubleshooting and solving a broad range of technical problems for Solace’s global customer base. We pride ourselves on providing world-class service to ensure our customers succeed with Solace. As a member of the Solace Support team, you will take ownership of issues, using your product expertise to assist customers in isolating faults and identifying the root cause of issues. You will be the interface between our customers and our development team, helping to ensure product defects are resolved in a timely fashion.

This is a highly technical position. You must be excited by technology, an independent learner, and eager to stay up to date in a rapidly evolving environment. The candidate must be highly focused on providing exceptional service to our customers and partners. You will be working alongside some of the best coder/infrastructure engineer/hackers turned support specialists in the industry. Ex-developers looking for more customer-facing exposure are highly welcomed.

Required Skills:

1. At least 10 years’ experience in a technical role (software development, technical support, QA etc.)
2. 8+ years working with Solace technology
3. Programming experience in at least one of: Java, C, or .NET
4. Excellent English communication skills, both written and verbal
5. Strong personal commitment to quality and customer service
6. Ability to take initiative in a dynamic working environment.
7. Willing to provide 24x7 off-hours telephone support approximately one week per month
8. Legally able to work in Singapore