Senior / Technical Support & Connectivity Specialist

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The family of Diagnostics companies at Danaher work with conviction that every moment matters and realize that behind every test is a patient, waiting for an answer that could change their life. Our 23,000 team members, across 6 operating companies globally, proudly push the boundaries of what’s possible in safeguarding patient health and improving diagnostic confidence. We develop tools and technologies that set the standard for innovation and impact wherever health care happens—from a family physician’s office to leading trauma hospitals and laboratories. Our teams collaborate in an inclusive environment as we connect our people, processes, and expertise, focused on the world’s biggest health challenges such as cardiac disease, infectious disease, and cancer. At the Diagnostics platform at Danaher, you’ll thrive and quickly see the impact of your contribution.

Join us in working at the pace of change to improve patient lives!

The Senior Technical Support & Connectivity Specialist is to provide technical support for internal and direct customers using leading-edge digital pathology, POC & diagnostics products. This exciting and dynamic position will involve providing technical expertise to all areas of the business, including Service and Sales across 3 Op-Cos (Leica Biosystems, Cepheid, Radiometer). The ideal candidate must have experience working with external customers remotely and onsite to resolve technical issues. Healthcare IT and support of high-tech diagnostic/medical equipment background is essential. The applicant must be able to work well independently, be customer-centric and have excellent communication skills. This position will be remote.

Responsibilities

• Act as the first point of contact for all Imaging and connectivity technical support across the diagnostics Platform (Leica Biosystems, Cepheid, Radiometer) within the assigned region either remotely or onsite.
• Provide technical assistance to customers, application specialists and field engineers by telephone, remote access, e-mail and onsite visits.
• Provide 24/7 technical support when issues arise.

Required Education, Experience, Skills

• 5+ years’ experience providing technical support for systems with software and hardware components.
• BS in information technology, engineering or equivalent education and experience.
• Experience with installation and technical support of Windows and Linux based software products.
• Up to 20% overseas business travel.

Competencies/Behaviors

• Customer-centric.
• Ability to communicate with internal and external stakeholders.
• Strong organization skills, detail-oriented, and the ability to manage multiple tasks effectively.

At DH Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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