Senior Technical Specialist

Our client is a global leader committed to continuously delivering innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). They have pioneered numerous technologies and accumulated expertise since their establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Their portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). They also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

PURPOSE:

The candidate is responsible for 2nd and 3rd level technical support for Managed Print Services offerings, technologies, and also project-based activities as the Technical Lead. This is a regional role that is both customer and internal facing across Fujifilm APAC entities.

RESPONSIBILITIES & TASKS:

• As part of the team, you will be involved in managing tickets from start to finish to support country-based technical staff.
• Support the business side as an SME including meetings with customer IT teams.
• Manage the technical aspects of product launch which involves installing, testing, learning and understanding the software, understanding its purpose, and the preparation of required documents and training material, as well as delivering required training to meet business needs.
• Evaluate innovation opportunities of existing service offerings, bringing technological aspects of product integration and value-added services.
• Provide technical support on deals from RFP, contracting, implementation through to BAU where needed.
• Support UAT and release management of the core software used for service delivery.
• Responsibilities will vary based on business dynamics, and expected adoption to changing requirements and demands is necessary.

Additional Roles & Responsibilities:

• Based on your performance, you will undertake a larger responsibility in leading key service initiatives and solution 3rd level support that is key to FujiFilm business.
• Be part of the leading team in supporting Guardia 3rd level operation support across countries’ implementation.
• Undertake key feature testing and validation of ALL regional services that fall under the purview of the Technology Management team.
• Provide Technical Service support during BAU for all customer accounts in the region.
• Provide Technical leadership in key customer projects.

Requirements:

• At least 8 years’ experience in a technical lead role.
• Good experience and understanding of Microsoft Infrastructure Technology platforms like DNS, DHCP, and AD services.
• At least 5 years proven experience in troubleshooting technology incidents and problem management.
• Degree in information technology, engineering, or equivalent.
• ITIL, TOGAF, and Infrastructure/Network Security technologies certification would be an advantage.
• Cloud technology experience, especially Azure and AWS.
• Experience with Ysoft SafeQ 6.
• Good understanding of PKI technologies and concepts.
• Experience in delivering training.
• Experience in leading technology transformation projects in a cross-functional domain experts’ environment.
• Experience with Windows Server environment.
• Experience with IIS and MSQL.
• Knowledge of networking, ports, and protocols.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280