Senior Technical Services Manager

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, we empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Opportunity

As the Senior Technical Services Manager serving the Asia-Pacific region, your role encompasses both Building Services Development and Facilities Technical Services Management.

You are part of a global Technical Studio team of functional experts spanning all design disciplines, providing guidance, standards, and resources to internal design, delivery, and operations teams, external consultants, and Franchisees. You will contribute to global design standards (tools, processes, product) that empower project teams to deliver excellent quality space on time and on budget.

Key Responsibilities

• Illustrate the WeWork core values and strive to achieve our mission.
• Be a key member of a collaborative WeWork Product Team.
• Contribute to strategic planning discussions for the Building Engineering group within the Product organization at WeWork.
• Contribute to recruiting, onboarding, development efforts required for a successful building engineering function at WeWork.
• Contribute to and execute programs in support of the onboarding and development of team members from Design, Development, and Product Extensions, as required.
• Act as a dedicated point of contact for all building-engineering related issues in the Physical Product Org in your region.
• Provide expertise and experience in:
• Building engineering (mechanical, electrical, public health, fire/life safety).
• Regional-specific knowledge for locations where WeWork constructs or operates.
• Cross-functional collaboration within WeWork.
• Participate in programming meetings to review the building layout and design, highlighting any operational or engineering design risks.
• Keep track of ongoing projects and attend site at critical stages to ensure compliance with agreed specifications.
• Audit and provide high-level technical reviews of deliverables from external teams of cross-disciplinary professionals.
• Make critical path decisions to ensure project success in terms of timing, budget, and quality.
• Oversee building opening handovers and punch list completions.
• Drive improvements to opening processes within your region.
• Provide support in all trades to maintain buildings and reduce defects.
• Manage daily facility issues and oversee CapEx budgets and spending.
• Review alarms from BMS systems and coordinate fixes with onsite engineers.
• Conduct root cause analysis on poor-performing buildings or equipment.
• Execute on global strategy set by the Head of Assets management and Facilities.

Preventive Maintenance Program

• Develop and oversee all Preventative Maintenance Programs.
• Act as the liaison between the Community Management team and the building’s Property Management team for escalated issues.
• Meet KPI targets set by the Regional Head of Facilities & Asset management.
• Communicate regularly with Physical Product leadership about project status and potential issues.
• Manage the execution of tools, trainings, or standards updates required for technical performance and project quality compliance of external vendors.

About You

Critical Competencies for Success

• Knowledge of mechanical/electrical/life safety engineering infrastructure.
• Ability to analyze situations objectively and provide varied perspectives.
• Demonstrated problem-solving skills and conflict resolution abilities.
• Excellent organizational and time management skills.
• Impeccable communication skills in various forms.
• Commitment to high-quality MEP assets.
• Flexibility and resilience in a changing environment.

Experience & Requirements

• College graduate with a degree in Mechanical Engineering or a related field.
• 10+ years of professional experience in design, construction, or operation in commercial or hospitality projects.
• 5+ years of management experience in the facilities, construction, or related industry.
• Strong knowledge of commercial MEP systems.
• Proficiency in relevant software programs.