Senior Systems Engineer - IT Security (Cluster Office)

Position Overview

The Senior Systems Engineer supports security systems and operations administration, monitoring and maintenance. He/She monitors security alerts and events, collects and documents contextual information based on established practices, and supports the preparation and publishing of security advisories. He/She assists with the analysis of security-related information and events, escalation of incidents for validation and remediation. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends, and holidays. He/She is alert and vigilant in performing monitoring activities and is able to analyze and resolve security-related issues critically. He/She communicates clearly in his/her interactions with others and coordinates effectively with his/her team to perform security operations.

Role & Responsibilities

Monitor security systems

• Perform non-routine security monitoring activities
• Perform prioritization and allocation of security incidents
• Track security monitoring rules and alerts
• Compile regular reports on the performance of security operations

Maintain security operations

• Assist with the implementation of agreed security system changes and maintenance routines
• Assist with implementation of new security programs
• Support vulnerability, penetration testing, and assessments
• Support the development of reports on security penetration testing results
• Recommend security products, services, and/or procedures
• Support the alignment of security systems with established service agreement standards
• Support the implementation of new enterprise security architecture, technologies, and enhancements

Respond to queries

• Support live response to security issues
• Support investigation of security breaches such as forensic threat investigation
• Support the resolution of security-related issues
• Support the simulation of user problems to identify security system drawbacks
• Recommend security system modifications to reduce user problems

Facilitate compliance

• Assist with the implementation of security policies, procedures, and programs
• Educate users on the security standards and practices
• Identify improvement areas to existing security policies and procedures
• Deliver user training

Optimize security system performance

• Support piloting of new tools, technologies, and processes as well as installation of hardware and software
• Support security system testing and ongoing optimization or changes such as scheduled upgrades and updates
• Maintain documentation of all optimization activities
• Suggest improvements to operational processes, procedure manuals, and documentation

Requirements

• Degree in Computer Science, Engineering, or equivalent
• At least 2 - 3 years’ experience in firewall, network scanning, or SOC experience
• Systematic in approach and familiar with enterprise-level troubleshooting
• Strong communication skills with stakeholders and ROs
• Experience in healthcare applications preferred and/or willingness to take up the challenges in a healthcare-related environment