Senior Systems Analyst - Application Support (NHIPS)

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description:

Position Overview
The Application Support Engineer provides technical support for Technical Dry Run (TDR) and supports the investigation involving key technologies and application domains.

The candidate is responsible for complex problems requiring technology skillset or domain/workflow related experiences.

Role & Responsibilities

• Maintain TDR documentation and guides. Develop supporting documentation for all TDR activities.
• Assist in the implementation of TDR for institutions as part of deployment activities.
• Assist in the documentation of key application workflows.
• Assist in training new members of the team for TDR activities.
• Assist in the investigation of complex user-reported issues during TDR and provide support before and during go-live.
• Develop mitigating and/or preventive solutions as part of TDR activities.

Requirements

• Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline.
• 3-5 years of Technical/Application Support experience on multi-technology platforms.
• Strong knowledge and understanding of IT industry environment and business needs.
• Proven experience supporting Web/Client based applications.
• Strong technical problem-solving skills and has the drive to understand and provide solutions to complex technical problems.
• Able to work independently with minimum supervision.
• Must be able to track the timeline closely for planned activities.
• Must be able to work as a team and have good communication skills.

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