Senior System Analyst (Corporate Application)

Company description:

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Job description:

About the Job

Plan, procure, implement, manage and/or support Application Systems under one or more Business Domains (Corporate Applications such as Communications platforms, Payment gateways), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.

Key Responsibilities:

Enhance Existing Application Systems

1. Identify areas of improvement
2. Gather, prioritize and document business requirements
3. Estimate and negotiate man-effort with vendors
4. Lead/oversee the enhancements of business application systems
5. Manage quality of deliverables and performance of vendors in order to ensure timely delivery of enhancements required to support business operational needs.

Business Operation & Support

1. Provide on-going maintenance, upgrade and support of the business application systems
2. Manage service delivery of vendors
3. Support operation of the Business Departments (Corporate Applications such as Communications platforms, Payment gateways) in order to facilitate smooth and efficient running of the university processes and activities.

Planning & Implementation of New Application Systems

1. Conduct market research and feasibility study
2. Plan the project
3. Procure the solution
4. Project manage the implementation
5. Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives.

Job Requirements:

1. Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
2. At least 5 years of relevant experience in the IT industry, including over 3 years of hands-on experience in application systems support and more than 2 years in project management.
3. Experience with procurement process and communication platforms. Familiarity with Payment Gateways is a plus.
4. Strong knowledge of IT technologies, methodologies, architectures, and best practices.
5. Good oral, written, and interpersonal communication skills, with the ability to effectively interact with all levels of management, users, and vendors.
6. Self-motivated and capable of working independently with minimal supervision.
7. Experience in the Higher Education industry is a bonus.
8. Appreciation of cybersecurity and campus security best practices.

What Do We Offer:

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

1. Competitive Pay Package
2. Hybrid Work Arrangement (Subject to Job Role)
3. Medical Benefits
4. Flex Benefits
5. Family Care Leaves
6. Volunteer Service Leaves
7. Wellness & Recreation Activities
8. Lifelong Learning Opportunities
9. Career Development Opportunities through Internal Job Postings and Transfers