Senior System Analyst

Support IT operations issues and requests related to AS400 application.

Apply a strong knowledge of application development techniques and tools to design, develop, test and implement a wide range of application solutions in AS400. Provide application development services to program new and/or modify existing customized objects.

Provide customer service which includes response to incidents after investigation, proactively notifying customers of issues, and assessing and communicating business impact. Resolve IT Incidents through resolution and as a point of contact.

The position will play a key role in managing and supporting the core ERP and financial system.

Domain knowledge and experience in the following area would be beneficial:

• Finance: Understanding of financial processes, including accounts payable/receivable, general ledger, budgeting, and financial reporting. Familiarity with financial compliance standards and best practices is preferred.
• Distribution: Knowledge of industry-specific workflows, such as order management, inventory control, distribution channels, and revenue recognition within the publishing sector, is beneficial.
• Warehousing: Knowledge on warehousing operations, inventory management, order processing, and fulfilment processes, especially as they relate to ERP systems.
• Logistics: Understanding of supply chain and logistics processes, including inventory control, shipping, and receiving, and vendor management, as well as integration with ERP functionalities.

Candidates with hands-on experience in one or more of these domains will have a strong advantage, as this knowledge will contribute to more effective support, troubleshooting, and enhancement of our ERP and financial systems.

Job Requirements

• At least 5 years of experience in translating functional/non-functional requirements to system requirements.
• Knowledge of BookMaster application is an added advantage.
• Proficiency in IBMi (AS/400) technologies – RPG, DB2/400, CL, SQL.
• Experience and understanding of Production support and Performance engineering.
• Strong Technical and Problem-Solving Skills.
• Ability to work in a constantly changing, fast-paced team environment.
• Ability to communicate with all levels within the organization in a professional manner.
• Ability to manage and meet audit requirements.
• Excellent customer service and time management skills.
• Extremely detail-oriented, fast learner and the ability to handle multiple tasks.