Senior Specialist Engineer Service Operations (Remote)

Senior Specialist Engineer Service Operations (Remote)

Senior Specialist Engineer Service Operations | SITA | Singapore

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

As Senior Specialist/Engineer Service Operations, you will be one of the Technical Leaders within the Common Use Team, ensuring all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. You are responsible for keeping them happy and satisfied with our services, putting the customer as the priority and leading the team to create a positive experience and perception towards SITA as a service provider.

WHAT YOU WILL DO:

1. Lead and ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support, and direct management.
2. Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
3. Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
4. Act as the customer SPOC when required and coordinate the scheduling of interventions with customers, internal resolver groups, and the Service Desk.
5. Carry out incident and problem management support to the highest standards and coordinate the resolution with the appropriate resolver groups.
6. Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems.
7. Perform Change Management, Configurations, Design, and Implementation of the supported Product & Systems.
8. Continuously identify and document lessons learned, known errors, and operational knowledge for improved services.

EXPERIENCE:

1. Diploma/bachelor’s degree in computer science, Electronic Engineering, or equivalent.
2. Microsoft Certified Solution Associate: Windows Server (minimum 2008) & Microsoft Certified System Engineer: Windows Server 2003.
3. Excellent knowledge in MS Windows Server Architecture (Active Directory Services, Clustering Services, DFS Management, PowerShell scripting).
4. Knowledge of the latest cloud technologies, preferably hands-on experience on Azure or AWS.
5. Excellent working knowledge in MS SQL Server Database.
6. Ability to troubleshoot LAN topologies based on TCP/IP, Firewall, and AirportConnect Network setup.
7. Excellent written and verbal communication skills.

NICE-TO-HAVE:

ITIL Foundation v4 Certification

WHAT WE OFFER:

SITA’s workplace is all about diversity, with many different countries and cultures represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

• Flex-week: Work from home up to 2 days/week (depending on your Team’s needs).
• Flex-day: You may wish to flex your arrival time at the office.
• Flex-location: Benefit for 30 working days from anywhere around the world each year!
• Competitive benefits according to the local market.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

When applying, state you found this job on Pangian.com Remote Network.