Senior Software Engineer (1054477366)

Be a Part of Something BIG!

The key purpose of this role:

• Manage the offshore development team, assign and manage workload.
• Have development experience; articulate requirements, perform solutioning, develop, and assign job load to the offshore team.
• Manage business expectations and deliver quality, error-free applications. Call center software development experience is mandatory.
• Coordinate and supervise IT staff members.
• Handle annual budget and ensure cost-effectiveness for the IT department.
• Troubleshoot and solve problems related to hardware, software, and network issues.
• Research and recommend the latest technology in the market.
• Monitor application performance and implement procedures for optimization, reliability, and availability.
• Identify problematic areas and implement strategic solutions in a timely manner.
• Build long-term relationships with business and outside vendors for IT-related products and services.

Make an Impact by:

• Leading call center application development.
• Assigning work to the offshore team and ensuring timely delivery of change requests and incident fixes.
• Performing impact assessments and managing business expectations.
• Delivering outcomes within timelines committed to the business.
• Being a problem solver and critical thinker.
• Exhibiting an analytical mind and research orientation.
• Demonstrating excellent verbal and writing skills.
• Exhibiting project and time management skills.
• Displaying outstanding communication, interpersonal, and leadership skills.
• Having previous experience as an IT manager for at least 8 years.

Skills for Success:

• 8 to 10 years of experience in call center application development.
• Ability to manage onshore or offshore development teams, guiding and managing IVR developers.
• A minimum of 6 years of experience in IVR development using Avaya Aura Orchestration Designer and Java.
• Experience with Eclipse, Tomcat, and other web services.
• Understanding of multiple business stakeholder groups, setup, organization, process, and operations.
• Excellent writing skills to translate business requirements into IT functional specifications.
• Ability to drive discussions with business, IT, and vendors.
• Understanding of the IT landscape and ability to carry out sanity tests.
• Experienced user of Jira, ServiceNow, HP ALM, etc.
• Able to function as an experienced end-to-end Business Analyst.

Rewards that Go Beyond:

• Flexible work arrangement.
• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.