Senior Social Worker - North Zone

The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. NKF strives to be an advocate and integrator for the community, by the community. While supporting kidney failure patients with quality dialysis treatment and integrated care, NKF’s greater mission lies in preventing or delaying kidney failure through kidney health education, with deeper integration into the community and strategic collaborative partnerships.

As NKF moves towards its Future Forward 2030 vision, the Foundation remains committed to pioneering advancements in kidney health and patient care. Key goals include tackling the growing prevalence of kidney failure, enhancing patient support and care, and leveraging innovative technologies to improve quality and efficacy of treatment, enabling patients to thrive on dialysis. With a steadfast focus on these initiatives, NKF aims to be at the forefront of kidney health in Singapore.

We are seeking a highly motivated and nurturing Senior Social Worker to join the Community Care team. Reporting to the Function Lead, you will be responsible for patient case management, administration of subsidies and welfare programmes, and ensuring compliance with MOH & NKF policies. You will also play a key role in providing counselling, stakeholder collaboration, and process improvement to enhance patient care and operational efficiency. Your responsibilities are as follows:

1. Patient Case Management & Social Work Practice

• Manage ESRD patients in dialysis centres or home dialysis (HD/PD) through client engagement, conducting interviews, data collection, case assessment (BPSS, risk & needs assessment, and other relevant assessment tools), case conceptualisation, case planning, and intervention plans for best patient outcomes.

• Provide supportive counselling through home, dialysis centre, or hospital visits.

• Work collaboratively with healthcare professionals to ensure holistic patient care.

2. Subsidy & Welfare Programme Administration

• Oversee the application and approval of NKF subsidies and welfare programmes.

• Ensure accuracy and alignment of means-testing results across internal systems.

• Assist the Assistant Manager in evaluating and approving social assistance requests.

3. Service Management & Compliance

• Ensure compliance with MOH and NKF policies in subsidy administration and patient welfare programs.

• Maintain accurate records and align financial assistance processes across systems.

• Support internal and external audits through data extraction, reporting, and compliance reviews.

4. Supervision & Professional Development

• Provide supervision and training to Social Workers, upholding ethical and clinical best practices.

• Maintain high standards in case management through knowledge sharing and mentorship.

5. Stakeholder Engagement & Process Improvement

• Collaborate with internal departments and external partners on program-related matters.

• Identify opportunities to streamline work processes and propose modifications to enhance accountability and efficiency.

• Prepare statistical reports for ongoing performance tracking and bulk approvals.

Qualifications

• BA majoring in Social Work/Graduate Diploma in Social Work.

• Registered Social Worker (RSW) with the Singapore Association of Social Workers.

Experience

• Experience in a social service agency, with at least 5 years in direct social work practice.

• Experience in administration and accounting-related work is a plus.

Key Competencies

1. Clinical Social Work Expertise – Strong case management, counselling, and assessment skills.

2. Regulatory & Compliance Knowledge – Understanding of MOH & NKF policies on subsidies and patient welfare.

3. Data Analysis & Reporting – Proficiency in Excel, including formulas, VLOOKUP, pivot tables, and data analysis.

4. Process Optimisation – Ability to identify workflow gaps and recommend improvements.

5. Stakeholder Collaboration – Strong ability to engage with internal teams, government agencies, and healthcare partners.

Personal Attributes

1. Independent & Self-Motivated – Able to work with minimal supervision.

2. Detail-Oriented & Analytical – Ensuring accuracy in subsidy assessments and reporting.

3. Resilient & Adaptable – Thrives in a fast-paced environment with shifting priorities.

4. Strong Communicator – Excellent interpersonal skills for patient engagement and team collaboration.

5. Positive & Solution-Oriented – A "can-do" attitude with a drive for continuous improvement.

Note

• Dialysis Centre Coverage: North

• Comfortable with travelling arrangements to different dialysis centres.