Senior Service Manager (Life Science /West)

Our Client is a well established market leader in the Asia Pacific and global markets to contribute to society through science and technology. They have a strong presence in more than 18 countries across India, ASEAN, South Asia, etc., specializing in the fields of Analytical & Measuring Instruments and Medical Systems.

The individual in this role will be accountable for leading the aftermarkets department with key responsibilities including, but not limited to:

• Achieving aftermarket revenue growth objectives for the assigned region.
• Developing department KPIs in alignment with the company’s overall strategy.
• Collaborating with relevant team leaders to resolve technical issues and improve processes and productivity.
• Leading and managing the department to ensure service quality compliance with ISO-9001 and SS-620 standards.
• Driving service quality excellence through regional business partners to ensure exceptional service standards.
• Overseeing execution excellence from order intake to service job completion and invoicing, ensuring relevant service metrics are met.
• Ensuring compliance with all regional and local regulatory requirements.

Daily Operations Include:

• Overseeing each team’s operations to ensure customer satisfaction.
• Planning resources in line with the company’s current and future priorities.
• Reporting monthly on revenue, operations, and technical services progress.
• Monitoring and overseeing installation reports, service reports, and ensuring on-time sales recognition.
• Ensuring full export control compliance.
• Monitoring and reporting product quality or liability incidents.
• Managing the Aftermarkets team to ensure good morale and career development opportunities.
• Escalating significant technical issues to relevant stakeholders.

Job Requirements:

• A minimum of 8 years of experience in Analytical/Scientific Instruments, with at least 5 years in a leadership position.
• At least 5 years of experience in a regional instrument business role.
• At least 3 years of experience in technical roles such as Engineering or Product Research & Development.

Next Step

• Interested applicants may email your resume to jasmin.toh@quesscorp.sg with your latest updated resume.
• Only shortlisted candidates will be contacted.

EA License No. – 23C2060 | EA Registration No. - R2092390