Senior Service Manager (Automotive)

• Strategize, plan and manage the entire operations of the Service Centres (Cars and Motorcycles).
• Lead, coach and ensure all centres and support departments achieve or exceed the agreed CSI, financial targets and operational KPIs ranging from frontliners to administrative staff to technicians.
• Analyse and utilise all relevant Aftersales data on a regular basis for strategic planning and implementation of tactical measures.
• Establish and cultivate strong functional link and close cooperation with peers and line managers on matters pertaining to Aftersales operations, resource planning, customers complaint handling, service promotions and marketing, technical support and human resource development.
• Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship.
• Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation so as to keep track closely the relevancy of the strategies deployed.
• Lead, develop and promote team spirit and morale within all Aftersales personnel through staff engagement activities such as dialogue/sharing/feedback sessions, lunch and dinner gatherings, technical and non-technical trainings.
• Consult and work closely with HR department to constant review incentive/rewards program, employee relations and engagement, career development and successor planning, and recruitment.
• Work closely with Warranty department to ensure that all the relevant staff such as CSAs, Workshop personnel etc understand the actual warranty control structures and procedures.
• Work closely with various relevant parties for a smooth roll out of the service/recall campaigns at service centres.

Requirements:

• Minimum 10 years of relevant working experience.
• University Degree in Business or Engineering.
• Possess experience in managing service operations comprising of more than 100 employees (ie. administrative, technical and support staff etc).
• Possess extensive local market knowledge and proven good track records in the automotive related industry.
• Ability to deal with difficult customers and knowledge in administering parts operation, warranty claims, technical and Aftersales development.
• Possess Class 3 license.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.