Senior Service Engineer (Up to $6,000 / Lifts & Escalators / AWS + VB)

Senior Service Engineer x 3

• Based at Kallang office, with travel to sites as required.

• Monday to Friday, 8:30 AM – 6:00 PM (Operational readiness is expected).

• Eligible for Annual Wage Supplement (AWS) and Variable Bonus (VB).

Key Responsibilities

• Supervise and coordinate a team of service and callback technicians to ensure efficient daily operations of lifts and escalators.

• Track and enhance technician productivity, ensuring performance meets company standards.

• Analyze callback patterns and implement proactive strategies to reduce callback frequency.

• Oversee and resolve Rebel and critical unit issues, ensuring they are addressed promptly.

• Ensure all callback requests are handled swiftly, meeting required response times.

• Maintain equipment uptime to meet designated Key Performance Indicators (KPIs).

• Ensure repair work is completed within the allocated time frame.

• Oversee maintenance schedules to prevent missed servicing and ensure adherence to servicing plans.

• Attend meetings with site teams and clients, following up on fault resolutions and necessary corrective actions.

• Verify inventory records, prepare purchase requests, and process sales orders using the JDE system.

• Extract and analyze callback data for reporting and performance evaluation through the Service Management System (SMS).

• Maintain accurate order tracking, update forecasts, and process receipts for delivered materials and completed jobs.

• Conduct site investigations and submit Field Turn Back (FTB) reports for defective components.

• Keep track of technicians’ tools and equipment, ensuring calibration records are up to date.

• Manage and distribute PPE, tools, and necessary equipment to technicians as needed.

• Provide technical and administrative support to the Service & Operations teams.

Job Requirements

• A Bachelor’s Degree or Diploma in an Engineering-related field.

• At least three years of experience in a Service Engineer role or a similar capacity.