Senior/ Service Engineer

locations 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

Date Posted: 2024-12-16

Country: Singapore

Location: 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be reporting to the Field Operations Manager and responsible for managing a team of service and callback technicians in day-to-day operations and the productivity of each technician.

Key Responsibilities

1. Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators.
2. Responsible for the productivity of each technician.
3. Monitor callback trends and implement actions to reduce callbacks.
4. Responsible for eliminating Rebel and critical units (if any).
5. Ensure that technicians attend to callbacks promptly and within the stipulated response time.
6. Ensure that equipment availability meets the required KPI.
7. Ensure that equipment downtime is within the permitted repair time.
8. Ensure that equipment is serviced according to the servicing schedule with no missed servicing.
9. Attend site meetings, fault callback meetings, and ensure that follow-up works are completed timely.
10. Verification of existing inventory and preparation of purchase requisition and sales order via JDE system.
11. Extract callback data for monthly report analysis via Service Management System (SMS).
12. Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion.
13. Gather site findings and submit via field turn back (FTB) for defective components.
14. Record technician’s tools and equipment calibration expiry date on a monthly basis.
15. Prepare and issue PPE, tools, and equipment to technicians as and when required.
16. Responsible for providing field and administration support to the service & operations teams.

Requirement

1. Degree in Electrical/Mechanical Engineering or related discipline.
2. Minimum 3 years of working experience as a Service Engineer.
3. Prior experience in the lift and escalator industry is preferred.
4. Excellent stakeholder management and interpersonal skills.
5. Ability to multitask and work under pressure.
6. A leader and a team player, enjoying a fast and dynamic multicultural work environment.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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locations 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore