Senior Service Ambassador (Customer Service)

JOB PURPOSE

• Provide information to guests.

• Ensure that Sentosa’s operating priorities of Safety, Courtesy, Show, and Efficiency are followed at all guest contact points.

JOB RESPONSIBILITIES

General

• Be customer-centric and provide outstanding guest experience to Sentosa guests.

• Be proactive and render assistance to guests.

• Render 1st aid when necessary.

Compliance

• Ensure good housekeeping at all areas. Defects to be reported to supervisor immediately.

• Abide by SOP & guidelines.

• To be trained in 1st Aid & AED within 6 months of service.

• Ensure all mandatory safety guidelines are adhered to (WSH, WAH, and other MOM guidelines).

• PPE (reflective vest) should be worn at all times.

Work Ethics

• Be punctual and responsible at all times.

• Adhere to company’s grooming standards and code of conduct.

• Ensure compliance with grooming standards and code of conduct.

• Practice good housekeeping.

• Work closely with team members and other colleagues.

Best Practices

• Be up to date on the current promotions, events, happenings in Sentosa.

• Respond to urgent and crucial incidents and issues at all times.

Collaboration with other Units/Departments/Island Partners

• Work closely with other units on admission matters.

• Collaborate with various operation units in managing situations within the island.

Cross Training (System Controller)

• Be trained in the Carpark Operations as per carpark OJT manual.

• Rotate duties to be deployed as and when instructed by Supervisor.

Daily Duties

• Provide admission services at vehicular entrance of the island.

• Handle POS system and be meticulous with all transactions.

• Responsible for collection of island admission charges based on vehicle type, time periods, and services required.

• Cash management and compliance, including operating a cash register, NETS, and credit card equipment.

• Safeguard all revenue collection, float money, and tickets as per SDC’s cash handling policies.

• Take part in guest engagement sessions.

• Any other tasks, as assigned.

JOB REQUIREMENTS

• Candidate should ideally possess at least a GCE “N” level qualification or equivalent.

• At least 6 months experience in a frontline position.

• Good communication skills and interpersonal skills.

• Customer-centric. Comfortable in frontline duties.

• Able to work on weekdays, weekends, public holidays, and rotating shifts.

• Ability to perform under pressure and enjoy working in a fast-paced environment.

• Fluent in English and another language is advantageous.

• Confident in performing transactions on POS system.