Senior Sales Manager, MICE

Responsible for developing and managing accounts within the group segments, markets or geographical territories on behalf of MOSIN. Effectively leads the customer through the sales process to the point of a signed contract. Maintains or increases current group segment production, resulting in total sales revenue for hotel. Assists the Director of Sales and Business Development in co-managing the performance and welfare of the MICE Team.

Key Responsibilities:

• Manages and is responsible for the MICE Team’s day to day execution of duties and career development.
• Co-manages the performance and welfare of the MICE Team. Works closely with the Business Travel Team and Event Management Team.
• Attend yield meeting in the absence of Director of Sales, MICE.
• Works with Chefs on menu updates and theme events.
• To have full control of function room usage to maximize yields.
• To Chair Weekly Group Pace Meeting in the absence of Director of Sales & Business Development.
• To review tentative events in Delphi.
• To work with the Director of Sales and Marketing on yearly banquets and conference budgets.
• To manage interdepartmental conflicts as well as intradepartmental conflicts.
• Have excellent product knowledge including function space, audio-visual equipment, capacities, guest room inventory, room rates and menus.
• Conducts site inspection effectively and professionally with thorough knowledge of clients’ needs and hotel products.
• Meets with the Events Management Team on a regular basis to ensure that all event files are seamlessly handed over.
• Achieve and maximise hotel occupancy, guest rooms and catering revenue.
• Maximise revenue potential through up-selling.
• Works together with Director of Revenue to maximize hotel revenue while accommodating clients demand.
• Be accountable for and meet all measurable targets and goals as assigned for team and individual.
• Assist in menu planning and feedback.
• Ability to maintain excellent relationship with top accounts.