Senior Retail Operations Executive

In this role focusing on the Singapore Boutique stores, you will work closely with the Brand head to lead and direct the Boutiques towards achievement of sales targets and in compliance with Company’s policies and guidelines in operations.

Retail Sales

1. Accountable for sales target achievement for Retail business.
2. Assist Brand head in monitoring the sales targets and other retail KPIs and propose timely action for review.
3. Monitor sales performance at individual Boutique staff level and propose timely action if required.
4. Control and monitor CRM programs to be implemented in the stores.

Retail Operation, Visual Merchandising

1. Maintain the SOP and improve retail operations to ensure compliance and guidelines are met.
2. Oversee the security set-up to ensure that all stores are properly equipped with the optimum security measures, monitor its effectiveness and compliance.
3. Monitor day-to-day operation/running of the boutiques and communicate with supplier/contractor for maintenance of the stores. Ensure housekeeping rules and regulations are being observed and carried out accordingly.
4. Control and manage visual merchandising in all stores and ensure it meets the VM guidelines. Execute change of window animation for all stores following the brand guidelines.
5. Work closely with the marketing personnel to execute and ensure all Retail POS materials are updated timely to synergize with the launch period/s, and assist to provide visual materials to the mall if required.

Retail Team Management

1. Oversee staff duty roster planning, leave plan, recruitment, control of headcount and staff expenses. Supervise all boutique staff to ensure compliance with all the SOP including areas such as punctuality, attire, greeting, etc.
2. Guide, support and motivate retail staff to ensure job retention and work closely with Management and HR to ensure lower staff turnover and higher job satisfaction amongst the retail staff.
3. Oversee and ensure that staff receive basic training (upon joining) and continuous training on product knowledge and soft skills for better sales performance.

Inventory Management and Control

1. Manage stock for all boutiques and be accountable for stock holding and compliance with company guidelines.
2. Work closely with finance and logistics on stock take and implement regular stock checks and report discrepancies.

Others

1. Responsible for renovation and repair projects of the boutiques. Coordinate retail new store openings with Brand head and marketing personnel.
2. Assist in handling customer complaints.
3. Support ad-hoc assignments or any other relevant tasks as and when required.

Profile

• Min. 3 years of relevant retail operations experience in a multi-stakeholder environment.
• Skills and knowledge of MS Office.
• Problem solver with good interpersonal and communication skills.
• Strong people skills.
• Ability to multitask.