SENIOR RETAIL MANAGER & TECHNICIAN (WATCHES)

Watches Appraisal:

• Inspect the physical condition and features of watches for authenticity.
• Assess the physical condition of watches and determine their value.

Watches Repairs & Servicing:

• Inspect watches to diagnose problems such as timekeeping inaccuracies, mechanical failures, or cosmetic damage.
• Assess the extent of repairs needed and provide cost estimates for the work.
• Fix or replace defective components in mechanical watches.

Management of Retail Operations:

• Oversee daily operations ensuring smooth and effective functioning.
• Implement best practices and standard operating procedures to streamline processes and enhance productivity.

Process Improvement:

• Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
• Evaluate and refine operational processes and systems.

Customer and Stakeholder Relations:

• Oversee customer service and ensure that the company's service delivery meets or exceeds expectations.
• Build and maintain relationships with key stakeholders, including suppliers and customers.

Frequent Overseas Travel:

• Required to travel frequently to South-East Asian countries to source products, repairs, and meet suppliers and customers.

Language Proficiency:

• Knowledge of English, Mandarin, and Indonesian is essential due to customers' and suppliers' linguistic backgrounds.

Skills: Store Operations, English Language, Watch Repair, Leadership, Appraisal Skills, Financial Management, Process Improvement, Interpersonal Skills, Mandarin Chinese, Retail Sales, Risk Management, Administration, Business Travel, Strategy, Inventory Management, Customer Service, Performance Management, Cost Control, Service Delivery.

Experience: 10-15 years.