Senior Retail Associate (Changi Airport Terminal 4)

We are looking for Senior Retail Associates who are looking to kick start their retail career, those who share our desire to make a difference. As a Senior Retail Associate, you have the opportunity to learn retail in an environment where you can fuse your personal passion for sport and style with your career.

RESPONSIBILITIES

Here’s a bit about the kind of team members we are looking for:

• Achieve individual and/or shared sales target assigned.
• Provide excellent customer service.
• Build rapport and customer loyalty.
• Proactively follow-up on customer queries and needs.
• Responds positively to customer complaints.
• Uses in-store interactive tools and product promotions to drive sales.
• Commitment to team roster and positive attendance record.
• Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively.
• Ensure that visual merchandising standards are adhered to all times.
• To operate POS efficiently and maintain a high standard of accuracy.
• Be presentable at all times in the selling area, adhering to grooming standards

Group Competencies

• Customer Focus
• Sales Orientation
• Products & Sports / Fashion Expertise
• Business Acumen
• Driving Sales Performance
• Pro-activenes

Functional Competencies

• Communicate with others
• Planning & Organizing
• Manage Relationships and diversity
• Analysis and problem solving
• Learning and selfdevelopment

Secondary

• To keep the store environment clean, neat and tidy.
• To replenish merchandise, conduct stock check and manage fitting room or stock room.
• Adhere to company retail standards, operation procedure and policy.
• Assist to coach and guide Retail Associates and new team members.
• In some cases, assigned to assist in running of a store, deputy Store-in-Charge (SIC).
• Assist to handle more complex retail operation tasks assigned by Superior.

REQUIREMENTS

Professional background/ Experience:

• Functional: 2-3 years experience in Retail / Sales
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Exposure: Sports, Fashion

Education

• Secondary / Certificate in Retail Management

IT:

• Outlook: Intermediate
• Word: Intermediate
• Excel: Intermediate
• Powerpoint: Intermediate

Language

• English: Good
• Local Language: Good