Senior Relationship Manager - Serial Entrepreneur Segment, Global Commercial Banking

Serial Entrepreneurs are business owners who operate multiple businesses in Singapore and the Region. These are fast growing companies and Serial Entrepreneurs are attracted by solutions that are sustainable and can value-add to their business growth ambitions. 

The Segment RM closely partners the Serial Entrepreneur to chart out their milestones and fulfil his/her growth plans across their multiple companies with a suite of banking and digital solutions. The solutions include Sustainability financing, Trade financing, Contract financing, Regional financing, FX hedging and Cash Management solutions which may involve API integration with our technology partners.

The Segment RM will be actively involved in strategic initiatives to co-create propositions, insight studies and data-driven marketing efforts to acquire, engage and deepen the Bank’s wallet share with Serial Entrepreneurs.

Responsibilities

• Lead the customer acquisition, ongoing engagement and retention efforts of the assigned Serial Entrepreneurs portfolio
• Work with relevant cross-functional stakeholders (including Trade, Regional, Treasury, Wealth, Insurance, Customer Services) to offer solutions propositions to fulfill the Serial Entrepreneurs’ requirements for their group of multiple companies
• Pitch Credit Propositions with accuracy, in a well-organized manner supported with sufficient depth of financial analysis, business and credit risk assessment.
• Manage existing Serial Entrepreneur Group relationships with timely escalation of credit deterioration
• Active participation in strategic initiatives to grow the wallet share

Requirements

• Minimum 5 years of experience in Financial Institutions (customer acquisition, engagement, credit analyst etc)
• Articulate communicator with high customer-focused attitude to engage key promoters of SMEs in the various banking and beyond banking solutions
• Strong collaborative team player with ability to foster trust and rapport with team members and product partners 
• Results oriented and driven with the ability to succeed in a dynamic culture
• Ability to present and write credit cases with clarity and precision
• Highly analytical, methodical and structured in thought approach to problem solving